Shipping & Delivery

Handling Times

Order processing time: 3-5 business days.

Given the customised nature of our products, we kindly ask for your patience as we craft and dispatch your order. If you're purchasing photo magnets for a special occasion like an anniversary or birthday, please factor in our processing and shipping timelines outlined. Exceptions may apply during promotional events or peak holiday seasons.

Urgently need your order?

We provide a priority service where we prioritise your order and it jumps the queue. This is especially handy for busy holidays such as Christmas and you have left it last minute!

Our priority service includes your order jumping the queue and express postage to your door.

Priority Order + Express Shipping: $26.95.

Dispatch time: 1-3 business days.

Delivery time: 1-3 business days dependent on delivery address.

All orders will be posted from Sydney, Australia.

 

Shipping Times

Australian Orders

Standard shipping: 3-5 business days

Express shipping: 1-3 business days

 

All shipping charges from your order are non-refundable.  Should you need to modify your chosen shipping method or have made an error, please contact us within 24 hours of your order being placed.

Unfortunately, we cannot assume liability for any delays caused by destination customs clearance processes, local duties and taxes, and instances of list items during transit. Parcels that are delayed due to Australia Post are not eligible for a refund if they are successfully delivered even if not within the expected timeframe.

Lumi Magnets are not held responsible for:

  • Mistakes made by Australia Post
  • Wrong addresses given by customers
  • Damage to orders by postal service
  • PO Box issues
  • Stolen packages after delivery

If you have a specific question regarding your parcel, please contact us with your order number. 

 

Tracking Details

Once your order is dispatched you'll receive an email notification. Shortly after, Australia Post will send tracking updates, including estimated delivery times and delivery management options. These emails may take up to 24 hours from the time of shipping confirmation for these emails to appear in your inbox. If you're unable to see your shipping notification email, please check your spam folder or contact us for assistance.

Track your order here: https://auspost.com.au/mypost/track/#/search